Terms of Use and Privacy Policy
Last Updated: August 24, 2025
This Website, nutriprocan.ca (the “Website”), is owned and operated by Nutrition Professionals of Canada Inc., a corporation incorporated under the laws of Ontario and registered to carry on business in Ontario, Alberta, and British Columbia. Nutrition Professionals of Canada Inc. operates under the brand name NutriProCan (“we,” “us,” or “our”).
By accessing or using the Website, you agree to comply with and be bound by the following Terms of Use and Privacy Policy (collectively, the “Agreement”). If you do not agree with these terms, you must discontinue use of the Website. This Agreement applies to all visitors, users, and clients of NutriProCan.
1. Jurisdiction and Governing Law
This Website is operated by Nutrition Professionals of Canada Inc. from Ontario, Canada. This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Our services are targeted to residents of Canada.
2. Use of Website
- The information provided on the Website is for educational and informational purposes only and is not intended to replace individualized medical or nutrition advice.
- You agree not to misuse the Website for any unlawful purpose or to attempt to gain unauthorized access to any portion of our systems.
- We reserve the right to modify, suspend, or discontinue any part of the Website at our discretion.
3. E-Commerce and Payment Terms
- NutriProCan offers dietitian counselling services and self-paced online courses available for purchase through Stripe, and WooCommerce and Thinkific.
- All payments are processed securely through Stripe, a globally trusted third-party payment processor. NutriProCan does not collect or store any credit card details.
- Orders are not binding until confirmed by NutriProCan. We reserve the right to correct errors in listings, pricing, or descriptions.
Refunds, Expiry, and Cancellations
- Sales are non-refundable once services have commenced.
- Packages must be used within 12 months of purchase.
- Missed or late-cancelled sessions may result in a fee and/or a reduction in the total number of sessions available for use, in accordance with our clinic policies.
4. Privacy and Personal Information
NutriProCan is committed to protecting your privacy in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario laws, including PHIPA where relevant.
Information We Collect
We may collect the following categories of information:
- Information you voluntarily provide through Website forms, email inquiries, surveys, or course registration (e.g., name, email, phone number, general health-related goals).
- Technical and usage information such as IP address, browser type, device information, and cookies.
- Purchase information related to services or courses purchased online.
Use of Information
We may use your information to:
- Provide and deliver services you request.
- Process transactions through Stripe.
- Communicate with you regarding inquiries, purchases, or marketing.
- Improve Website functionality and user experience.
- Conduct remarketing and targeted advertising.
Marketing, Remarketing, and Advertising
We use third-party services, including but not limited to:
- Zoho, Brevo (email communications and marketing)
- Google Ads, Bing Ads, Meta (Facebook/Instagram) (advertising and remarketing)
These providers may use cookies, pixels, and tracking technologies to deliver advertising relevant to your interests. For tracking on our website, you can decline cookies through our Website pop-up banner or through your browser settings.
Data Retention
We retain personal information only as long as necessary for business and legal purposes. Currently, we do not apply a fixed expiry period. If you wish to have your information deleted from our systems, please contact us (see Section 10).
5. Cookies and Tracking
Our Website uses cookies and similar technologies to:
- Remember your preferences.
- Measure Website activity and improve performance.
- Support remarketing and advertising.
By using our Website, you consent to the use of cookies in accordance with this Agreement. You may decline cookies using the banner on our Website or adjust your browser settings.
6. Data Security
We use reasonable safeguards to protect personal information against unauthorized access, disclosure, alteration, or misuse. Where personal health information is collected as part of dietitian counselling, such data is managed exclusively through our secure PHIPA-compliant client platform, not the Website.
7. Access and Correction Requests
You may request access to, correction of, or deletion of your personal information by contacting us at info@nutriprocan.ca. We may require verification of your identity before processing such requests.
8. Disclaimers and Limitation of Liability
- Content on this Website is provided “as is” without warranties of any kind.
- NutriProCan does not guarantee that the Website will be error-free, uninterrupted, or free of harmful components.
- To the maximum extent permitted by law, NutriProCan shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the Website or services.
9. Third-Party Links
Our Website may contain links to external websites not operated by NutriProCan. We are not responsible for the content, practices, or privacy policies of these external sites.
10. Contact Information
Questions or concerns regarding these Terms of Use or Privacy Policy may be directed to:
NutriProCan – Nutrition Professionals of Canada Inc.
230 Victoria Street, 103-A, London, ON N6A 2C2
Email: info@nutriprocan.ca
11. Changes to this Agreement
We may update these Terms of Use and Privacy Policy from time to time. Changes will be posted on this page with the updated date. Your continued use of the Website constitutes acceptance of the revised Agreement.